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FAQ's

Click on a subject for the relevant questions and answers.
 
General
  • What skills do I need to set up web-store-buddy?  Answer...
  • Do I need to install any scripts or software?  Answer...
Products
  • I sell products with different "attributes", ie the same product but it comes in different colors and sizes. Can web-store-buddy handle that?  Answer...
  • I need the shopper to be able to add some text when they select a product. Answer...
  • How many product items can I have?   Answer...
  • Can I import my product list into web-store-buddy?   Answer...
  • Can I export or back up my web-store-buddy product list and put it into a desktop spreadsheet or database?   Answer...
Getting Paid
  • Can shoppers place orders by credit card?   Answer...
  • Does web-store-buddy offer a secure payment gateway?   Answer...
  • Do I need a secure server or secure certificate to take credit card payments?   Answer...
  • Does web-store-buddy validate and authorize credit cards?   Answer...
  • What potection do I have against credit card fraud?   Answer...
  • Can shoppers place orders and pay me by check?   Answer...
Countries
  • What countries does web-store-buddy support?  Answer...
  • Can I PREVENT orders being taken from certain countries?  Answer...
Usability
  • Does web-store-buddy work with different browsers?   Answer...
  • Does web-store-buddy remember the details of returning customers?  Answer...
  • If a shopper leaves my web site and then returns, will web-store-buddy remember the contents of their shopping cart?  Answer...
  • Does web-store-buddy use cookies?  Answer...
  • What happens if a shopper has disabled cookies in their browser?  Answer...
Shipping
  • Can I charge shipping at different rates for different products?  Answer...
  • Can web-store-buddy charge shipping at different rates for different countries?  Answer...
  • I take orders from other countries, but I don't know in advance how much the shipping will cost. Can I still take orders from these countries?  Answer...
Sales Tax
  • I like to display my prices EXCLUDING sales tax. Can web-store-buddy automatically add tax?  Answer...
  • I like to display my prices INCLUDING sales tax. Can web-store-buddy automatically take off tax when the order comes from a country outside my tax zone?  Answer...
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